During these last years, Enigma brought user research and ethnographic studies in its analysis process. By doing so we were able to optimize websites and marketing campaigns for our clients. Today we are going one step further. We enter in the world of biometrics analysis.
Neuromarketing and biometrics
Enigma has a long track record of using neuromarketing studies and framework to inform its work. A few month ago we published a report on advertisements in the city of Bangkok, Thailand. Neuromarketing is also part of the Creative Footprint. The Creative Footprint is used as a guide and a framework for the strategy and the brand positioning. Neuromarketing Triggers are one of the building blocks of this model developed by Enigma experts.
EEG and biometrics
We have started to analyze user and consumer reactions using an Electroencephalogram (EEG) Headset. This type of headset measures the electrical brain activity of a person. Through this, we are able to not only measure the actions of a person but the unconscious emotional state of a person.
Analysis of biometrics data with algorithms
The analysis of brain waves is something extremely complicated. At Enigma, we use algorithms developed by Emotiv. Emotiv is a bioinformatics company advancing the understanding of the human brain. Through these algorithms we are able to capture the emotional state of a user based on 6 points:
- Stress: measures how comfortable a user is with the current situation he is facing.
- Excitement: captures the level of emotional arousal of the user.
- Engagement: measures how immersed a user is in what he is experiencing.
- Interest: measures how much the user likes or dislikes something.
- Focus: measures the ability to concentrate and ignore distractions.
- Relaxation: measures the user ability to switch off and reach a calm mental state.
Access to worldwide benchmarks
With this new type of technology, we are able to define the emotional level of a specific experience. We can go even further by comparing to worldwide benchmarks. For example, we can see if the emotional level of a person browsing your website is higher or lower to the general benchmark of people browsing the web.
The potential for biometrics
We see the potential of mixing classical User Research, Quantitative Analytics Tools and Biometrics to improve the user experience. Here a few examples of concrete applications for biometrics studies:
With biometrics data, we are able to measure which poster, banner or video clip creates a bigger interest and engagement. We don’t have to rely on basic intuition but we can test out what works better.
Improve user experience
Through the use of biometrics data, we are able to find out where there is a pain point in a specific experience. This experience can be an online experience like browsing a website. But it can also be an offline experience like visiting a retail store.
Join the waiting list
Do you want to be in the first Enigma Clients to use Biometrics to inform your marketing strategy or business innovation? Get in touch by using the live-chat bubble on the bottom right of your screen.