All objects around us are designed and built with care. But there is more than tangible objects around us. Service Design is a field of Design that aims to think, structure with care the intangible part of business that we experience everyday: the service. It analyses and maps how customers go through the different touchpoints of a service to improve their journey.
Our Service Design approach is focused on the human factor. As we use tools from Behavioral Psychology and Design Thinking we can proposes tiny changes to service operations that produce a huge effect on the customer experience and the daily business.