Service Design

Service Design

Customers don't want just products, they long for a great experience
You all heard about the power of great design.
One example that we all know is the iPhone. iPhone has a great design simple no button super easy to use, it works and it changed a world industry. No more stupid phones and you have a little computer in your pocket. But what if, it wasn't only about the design of the iPhone?
There is maybe something more that can explain the success of the iPhone. One thing is the ecosystem. The ecosystem is the apps because there are great apps you have a great phone if you don't have apps you have a wonderful phone that does nothing. But to have apps you need the blockers and to have developers you need to give the money and to get the money you have to have a good pricing model. And all of this is what we call the ecosystem.

So it's not only about the design, if we go further you can take examples like Starbucks. Starbucks they don't sell coffee, it's not other product it's about more experience that you have there. It’s about music, it's about seeds, it's about the way they say you and ask you your name and you're not like number 245 but you are really a person. Of course design isn't it you need more. And this more is what we call service design it's about looking at what users really want, it's looking beyond the product, beyond the marketing it's making the small tiny things that changes everything. Basically service design is about going the extra mile, if you are ready to go this extra mile we are happy to help.

All objects around us are designed and built with care. But there is more than tangible objects around us. Service Design is a field of Design that aims to think, structure with care the intangible part of business that we experience everyday: the service. It analyses and maps how customers go through the different touchpoints of a service to improve their journey.

Our Service Design approach is focused on the human factor. As we use tools from Behavioral Psychology and Design Thinking we can proposes tiny changes to service operations that produce a huge effect on the customer experience and the daily business.

Service Design

Customers don't want just products, they long for a great experience

Branding

Digital Marketing in Real Estate. At Enigma, we have designed methods that are adapted to today’s business reality. We implement the best strategies and solutions to generate leads for sales, rentals, and acquisitions of investment properties and yields.

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An integrated marketing and communication strategy is key to getting returns on your investments. With Enigma’s Performance Strategy System we will find your path to success.

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Explore and test how to launch a new business and how to create a winning business model that outsmarts competition. Enigma helps you to refine your value proposition and ensures a fit with your future or existing market.

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To efficiently shape public opinion, brands need PR and at Enigma we empower our clients to become outstanding in their PR efforts.

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There are many types of websites and the key is to choose the right one for your company and your audience. We build the most efficient web experience and infuse your project with creativity.

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The time of motion pictures has come. Video is one of the most important media today and Enigma gladly supports you in realizing your video project.

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Convincing people to vote for you our your idea means using the right strategy and tools. We have the experience you need to win your political campaign.

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Community Management

With proper community management your fans become your strongest voice. We can help you get there.

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Content Marketing & Inbound

Transform your marketing into a selling machine by using the Inbound methodology and a good CRM. Our dedicated team is here to support you in this endeavor.

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Deliver the right message to the right audience at the right time with a specifically targeted digital campaign. Enigma is the right partner for such an endeavour.

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SEO

If your website doesn’t appear among the first search results you are almost invisible today. With a good SEO strategy we can improve your ranking for the keywords of your choice.

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Marketing as a service

Your company deserves the best that digital and classical marketing has to offer. Enigma supports you with an all team access on a monthly basis to achieve great results.

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What others say

Olivier is a very valuable business partner, open minded and attentive to your needs and has a broad knowledge, being always aware of the latest communication trends.

Aurélia Carnevale
Global Trade & Retail Communication Project Manager
Nestlé Nespresso