Experience Design Services
To create an enjoyable experience for your users, you must know everything about them
Team Alignment MapRead more
Leverage visual thinking and help teams structure conversation to make sure they are all aligned
Service DesignRead more
Customers don’t want just products, they long for a great experience. We help you make them happy
Human Centered WorkspaceRead more
We strongly believe the quality of what you do is directly linked with the way you do it – and where
We help you design a complete and loveable experience around your brand. We get to know your users or customers so we can lead you in creating true value for them through your business actions.
We live in a world where cultures are mixed up. Where social change happens at a global scale and trends grow as fast as they die. In this world, understanding human needs has become a strategic asset.
Our service range relies on a vast array of social tools and methods. So we can analyze, understand and evaluate the needs of your users, whether they are customers, users, or employees.
The expectation for new products or services or websites are higher and higher. People are used to see exceptional products and services created by worldwide companies like Uber, Apple and Google. How can you too fulfill these expectations? How can you reduce the risks before launching anything new in the marketplace?
At Enigma, we have a lab that helps our clients understand customer needs and expectations. The Enigma lab uses quantitative research and surveys and analytics tools to find out the key trends in the customer journey.
But we don't stop there! With qualitative research using interviews chattering sessions, prototype testings and all tools coming out from a field of service design, we discover why your customers behave in such manners. From there we can find out how to create new customer behaviors and test out what are the best ways to motivate these new behaviors.
With user research we can test out different hypotheses before you invest a big part of your budget in developing them. We do this for example with low-cost and simple prototypes. By testing those prototypes we discover what makes more sense for your customers. To feedback gathered through this user testing session lowers the risk of launching something that will frustrate your customers.
Let's discover what your customers really need and expect. Welcome in the area of user research.
Find out what your customers want.
What others say
We have worked with smaboo AG in Berlin and Olivier from ENIGMA for the Liberal Party of Geneva. Together we have built a very successful ambassador marketing campaign for public elections in Geneva. It was a highly creative and inspiring surrounding and it was a pleasure to work with such a professional team as Enigma!